Privacy Policy

 Last Updated: Feb 2026

At IMAMUG.SHOP, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

Your name

Billing and delivery address

Email address

Telephone number

Details required for personalised products (such as names to be printed on mugs)

Order history

Payment information (processed securely through our payment providers)

We may also collect anonymous website usage data through cookies and analytics tools to improve your shopping experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders

Create your personalised products

Communicate with you regarding your order

Provide customer support

Improve our website and services

Prevent fraud and maintain website security

Send marketing communications where you have given your consent

3. Payment Security

We do not store your full payment card details. Payments are processed securely by trusted third-party payment providers using industry-standard security measures.

4. Sharing Your Information

We only share your information with trusted third parties when necessary to run our business, including:

Payment processing providers

Delivery and postal services

Website hosting and technical service providers

Analytics providers

We never sell your personal information to third parties.

5. Cookies

Our website uses cookies to improve functionality, analyse website traffic, and help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

6. Data Retention

We keep your personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and operate our business.

7. Your Rights

If you are located in the United Kingdom or European Economic Area, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your data where applicable

Object to or restrict certain types of processing

Withdraw consent for marketing communications at any time

Request a copy of your personal data

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

IMAMUG.SHOP

Email: nico@imamug.shop

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.